Contact Us
Effective July 5, 202601General Support
For product questions, billing issues, account help, or anything else not covered below, email support@skycang.com. We aim to respond within 2 business days (Monday–Friday, excluding public holidays in UTC).
02Billing & Refunds
For Pro plan cancellation or refund requests, see our Refund Policy first — most questions are answered there. If you still need help, email support@skycang.com with the subject line "Billing" and your account email. We aim to respond within 2 business days; refund-specific requests within 3 business days as required by the Refund Policy.
03Security Reports
To report a security vulnerability, email support@skycang.com with the subject line "Security". Please include steps to reproduce and the impact. We will acknowledge within 2 business days and follow up with a fix timeline once triaged.
04Privacy & Data Requests
For data access, correction, or deletion requests, see our Privacy Policy or email support@skycang.com with the subject line "Privacy". We will action verifiable requests within 30 days.
05Abuse & Takedowns
To report abuse, illegal content, or trademark violations, email support@skycang.com with the subject line "Abuse" and include the relevant URL or account identifier.
06Mailing Address
ScanSheet is operated by an individual developer. For formal correspondence requiring a physical address, email support@skycang.com and we will reply with the current mailing address.
07Response Times
We are a small team. Response times above are targets, not guarantees. If your issue is time-sensitive (e.g. an active security incident), mark the email subject with "URGENT" and we will prioritize accordingly.
08Language
English is the primary support language. We will do our best with other languages but may respond in English.