Refund Policy

01Overview

We want you to be satisfied with ScanSheet Pro. This policy outlines the terms under which refunds may be issued for Pro subscriptions.

02Subscription Cancellation

You may cancel your Pro subscription at any time through the Creem Customer Portal. Cancellation takes effect at the end of the current billing period. You will continue to have access to Pro features until the end of the period you have paid for.

03Refund Eligibility

Refunds are generally available under the following circumstances:

• 14-day money-back guarantee: If you are not satisfied with Pro, you may request a full refund within 14 days of your initial purchase or renewal.
• Billing errors: If you were charged incorrectly or in error, you are entitled to a full refund of the erroneous charge.
• Service unavailability: If the Service experiences extended downtime (more than 48 continuous hours) that prevents you from using Pro features, you may request a prorated refund for the affected period.
• Creem buyer protection: Creem, as our Merchant of Record, may also process refunds under their own buyer protection terms. Creem reserves the right to issue refunds on your behalf if we fail to respond to a customer support request within 3 business days, per Creem's Merchant Terms.

04Refund Exclusions

Refunds are generally not available for:

• Requests made more than 14 days after the purchase date.
• Partial months of service after cancellation.
• Downgrades from yearly to monthly plans mid-cycle.
• Issues caused by third-party services, browser limitations, or device compatibility problems beyond our control.

05How to Request a Refund

To request a refund, email us at support@skycang.com with:

• The email address associated with your account
• The date and amount of the charge
• A brief explanation of why you are requesting a refund

We will review your request and respond within 3 business days.

06Processing Refunds

Approved refunds will be processed through Creem and credited to your original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear on your statement.

07Chargebacks

If you believe a charge is unauthorized or fraudulent, please contact us first before initiating a chargeback with your bank. We may be able to resolve the issue more quickly and avoid additional fees or account restrictions.

08Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

09Contact

For refund-related questions, contact us at support@skycang.com. We aim to respond to all inquiries within 2 business days.